Complaints Policy

Last updated: 29 October 2026

Opaldale is a trading name of Creedor Ltd, a company registered in England and Wales (company number 15473883), registered office: 11 Woodshawe Rise, Leicester, England, LE3 1RL. Complaints about Opaldale are handled by Creedor Ltd.

We want to deal with any concern fairly and quickly. This policy explains how to complain to Opaldale ("we", "us").

How to complain

Email info@opaldale.com with "Complaint" in the subject line. Please include your name, organisation, contact details, what happened, when, and what outcome you are looking for, with any relevant documents.

What happens next

• Acknowledgement: we will confirm receipt within 5 working days.
• Investigation: we will review the matter and may ask you for more information.
• Response: we will send a full written response within 28 days. If we need longer, we will tell you why and give a new date.

If you are not satisfied

Reply to our response explaining why, and the complaint will be reviewed again by Mani Singh, who runs Opaldale. We will send a final written response within 28 days of your request. If the complaint concerns a partner agency, we will tell you how to raise it with that agency or the relevant authority where we can.

Data protection complaints

If your complaint is about how we use personal data, you can also contact the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint. See our Privacy Policy.

Records

We keep a record of complaints and how they were resolved, in line with our Privacy Policy.