Privacy Policy

Last updated: 29 October 2026

Opaldale is a trading name of Creedor Ltd, a company registered in England and Wales (company number 15473883), registered office: 11 Woodshawe Rise, Leicester, England, LE3 1RL. Creedor Ltd is the data controller for the personal data described in this policy.

This policy explains how Opaldale ("we", "us") uses personal data when you visit opaldale.com or contact us. We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Creedor Ltd (trading as Opaldale) is the controller of the personal data described here. Contact: info@opaldale.com.

What data we collect

• Enquiries: the name, company, email address, country and message you send through our contact form or by email.
• Business contacts: names, job titles and work contact details of people at agencies and partners we work with or contact.
• Technical data: standard technical information (such as IP address and browser type) processed by our hosting and font providers when the site loads.

We do not ask for sensitive personal data through this website. Please do not send worker CVs or personal documents unless we have agreed a process with you in writing.

Why we use it and our lawful basis

• To reply to enquiries and manage business relationships: legitimate interests in running and developing our business, or steps taken at your request before entering a contract.
• To contact agencies about working together: legitimate interests. You can ask us to stop at any time.
• To keep records and meet legal obligations: legal obligation and legitimate interests.

Who processes data for us

• FormSubmit (formsubmit.co) receives contact form submissions and forwards them to our email.
• Google Workspace provides our email.
• Cloudflare hosts this website (Cloudflare Pages).
• Google Fonts serves the fonts on this site, so your browser connects to Google's servers and shares your IP address.

We do not sell personal data. We share it with partner agencies only where needed to respond to a business enquiry you have made, or with your agreement.

Cookies and analytics

This website does not use analytics or advertising tools and does not set cookies itself. Our hosting provider may use strictly necessary technical measures for security and performance.

International transfers

Some of our providers may process data outside the UK, including in the United States. Where this happens, we rely on UK adequacy regulations or appropriate safeguards such as the UK International Data Transfer Agreement or Addendum to standard contractual clauses.

How long we keep data

We keep enquiries and business correspondence for as long as needed for the relationship, and normally no longer than 6 years after our last contact, unless the law requires otherwise. Unanswered enquiries are deleted sooner.

Your rights

You have the right to access your data, have it corrected or erased, restrict or object to its use (including for direct marketing), and to data portability where it applies. To use any right, email info@opaldale.com. We will respond within one month.

Complaints

If you are unhappy with how we handle your data, please contact us first. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes

We may update this policy. The date at the top shows the latest version.